Shopping Terms
SHIPPING: Unless you specify otherwise, we will ship your order in the most efficient way possible. If you have a preference of carrier, please tell us; we’ll do our best to honor your request. Packages up to 150 pounds are usually shipped via a parcel service, with charges prepaid and added to your invoice. Items temporarily backordered are shipped to you immediately as they become available.
PRICING AND SPECIFICATIONS: Prices and specifications are subject to change without notice. They are FOB shipping point and do not include freight, applicable federal, state or local taxes, customs duties or export packing charges.
SALES TAX: We are required by law to add sales tax to orders shipped to certain states. If your company or your order is tax exempt, please send us a copy of your sales tax exemption certificate.
CLAIMS FOR SHORTAGES OR DAMAGED GOODS: We take great care in filling, checking, and packing your order. On rare occasions, a package may be lost or damaged in transit. For your own protection, you should always carefully inspect any shipment before accepting delivery. If damage has occurred, you must note it on the delivery receipt. If a truck shipment is damaged, you must also immediately have the shipment inspected by the carrier. Obtain an inspection report from the carrier and forward a copy to us. According to government regulations, any claim must be filed within 15 days after receipt of the shipment. Your RYMAR Customer Service Representative can help you – please call us at 1-866-287-9627.
REFUNDS FOR RETURNS: Any product not opened may be returned to Rymar with a copy of your receipt enclosed. When returning a product shipping is the responsibility of the customer. A 20% restocking charge will apply on all returns and the customer pays the freight charges to return.
